Administrative services and reporting from CCStpa make it easier to manage an employee benefit plan. Here's what we provide:
Administrative services
- Enrollment
- Eligibility
- Claims processing and payment
- HIPAA certificate issuance (when employees reach their coverage limit and/or termination of coverage occurs)
Printing of member materials
- ID card design and printing
- Printing and/or design of plan benefit booklets that offer easy-to-read information about a group's benefits
Financial services
- Billing
- Accounting services to handle financial transactions
- Multiple stop-loss options
Customer service
- Customer service using state-of-the-art telephone systems
- Experienced representatives who are knowledgeable about your plan
- Calls answered within 30 seconds on average, and with an inquiry accuracy rate of 99.6 percent
Reporting capabilities
- Our reports are designed to give employers what they need to know about how health care benefits are used so that they may balance benefit design with benefit costs
- Available reports range from family claims listings and provider utilization to detailed, ad hoc reports such as service code recap reports or claims lag reports
- Many reports are available electronically